Turnaround time is provided in the Announcement Banner at across the top of the site, and updates periodically depending on volume of orders and demand.
RTS (ready to ship): can be anywhere from 1-5 days (refer to listing descriptions)
PRE-ORDER: Standard turnaround time is typically 1.5 to 2 weeks for processing/production (unless otherwise stated)
Shipping rates are based on weight/location.
At checkout, you have the option to choose either USPS or UPS. Not all options automatically have shipping insurance through the carrier.
It is highly recommended that you use ROUTE+ Insurance, which is automatically added to your cart. If you wish to waive this third-party coverage, you can remove ROUTE+ Insurance from your cart. By doing this, you assume any risks that may result from items lost, stolen, or damaged during transit.
It is the customer's responsibility to file any claims with ROUTE+, USPS, and/or UPS due to lost/stolen/damaged packages.
We make every effort to securely package your order for shipment. However, we are not responsible for your package once it has shipped, including, but not limited to: shipping delays, damaged items, or lost/stolen packages.
** Please carefully review the address you enter during checkout, as incomplete information can result in shipping delays **
Shipping labels print directly from this information you provide, and we are not responsible for any delays caused by incorrect or partial shipping information.
If an incorrect address results in returned packages, the customer is responsible for any additional postage to resend the package to the correct address. Otherwise the cost of the product will be refunded (minus shipping cost).
RETURNS / EXCHANGES
We do not accept returns, exchanges, or refunds on any items.
Damages and issues: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Claims must be submitted within 72 hours of delivery.
Disclaimers: Actual product colors may vary from what you see on your computer. This is because every computer monitor has a different capability to display colors and that everyone sees these colors differently. Please allow for slight variations.
Each item is uniquely handmade and created with artistic expression; while very similar and consistent, no two are exactly alike. Our products are not mass produced or 100% identical from one product to the next. Please allow for unique characteristics and variation.