Shipping policy

Turnaround time is provided in the Announcement Banner at across the top of the site, and updates periodically depending on volume of orders and demand.

-- MADE-TO-ORDER: (aka PREORDER) All items are "made-to-order" unless otherwise stated.

Standard turnaround time is typically 1.5 to 2 weeks for processing/production (unless otherwise stated in the Announcements Banner). This does not include transit time once shipped.

-- RTS (ready to ship): can be anywhere from 1-5 business days for processing (refer to listing titles and/or descriptions) 

Orders combined with "ready-to-ship" and "made-to-order" items will ship when the "made-to-order" are ready; place separate orders if you'd like your "ready-to-ship" items sooner.

SHIPPING

Shipping rates are based on weight/location.

At checkout, you have the option to choose either USPS or UPS. Not all options automatically have shipping insurance through the carrier.

It is highly recommended that you use ROUTE+ Insurance, which is automatically added to your cart. If you wish to waive this third-party coverage, you can remove ROUTE+ Insurance from your cart. By doing this, you assume any risks that may result from items lost, stolen, or damaged during transit.

It is the customer's responsibility to file any claims with ROUTE+, USPS, and/or UPS due to lost/stolen/damaged packages.

We make every effort to securely package your order for shipment. However, we are not responsible for your package once it has shipped, including (but not limited to) shipping delays, damaged items, or lost/stolen packages.

** Please carefully review the address you enter during checkout, as incomplete information can result in shipping delays **

Shipping labels print directly from this information you provide, and we are not responsible for any delays caused by incorrect or partial shipping information.

If an incorrect address results in returned packages, the customer is responsible for any additional postage to resend the package to the correct address. Otherwise the cost of the product will be refunded (minus shipping cost).